Clear terms for fair collaboration
This policy explains how cancellations and refunds are handled for Appeneure’s mobile and web development services.
It exists to ensure transparency and fairness for both parties.
1. General Overview
Appeneure provides custom software development services.
All payments are linked to time, effort, and agreed milestones.
Once work has started, refunds are limited and handled strictly based on the stage of the project.
Project Cancellation by Client
Cancellation does not waive payment obligations for work already performed.
Clients may request project cancellation by providing written notice via email.
Any work completed up to the cancellation date remains billable
Payments made for completed or ongoing milestones are non-refundable
Access to delivered work up to that stage will be provided upon settlement of dues
3. Project Cancellation by Appeneure
The client will be billed only for work completed up to the cancellation date
Any unused advance (if applicable) may be reviewed for adjustment
In such cases:
Repeated non-payment
Extended lack of communication or feedback
Breach of agreed terms
In rare cases, Appeneure may cancel a project due to:
4. Refund Policy
Any refund consideration is strictly milestone-based and at Appeneure’s discretion
No refunds are provided for completed milestones or delivered work
Custom development effort, planning, and resource allocation are non-reversible.
5. Non-Refundable Items
The following are non-refundable:
Discovery, planning, or consultation work
Design or development already completed
Time spent on revisions or meetings
Third-party tools, licenses, hosting, or app store fees
6. Delays Due to Client Dependencies
No refunds apply for idle or reserved development time.
Missing inputs
Delayed feedback
Change in requirements
If a project is delayed due to:
7. Dispute Resolution
Any concerns related to cancellation or billing should be raised promptly. We encourage resolution through discussion before escalation.
Unresolved disputes will be handled as per the governing law mentioned in our Terms & Conditions.
8. Contact
For cancellation or refund-related questions, contact: support@appeneure.com
